We remain committed to the environments
in which we operate and continue to man-
age environmental risks, comply with our
legislative obligations and be responsive to
the varying conditions and the communities
around our network. This year saw:
•
•
Improvements to our complaints
management to provide more timely and
consistent advice to the community about
environment and other related matters
•
•
Improvements to our Environmental
Management System (EMS) as part of an
annual review and programmed audits
throughout the year
•
•
Continued development of tools and
training to provide teams on the ground
with more specific and practical guidance
for environmental management
•
•
Working with our customers and
rail operators in the Hunter Valley,
through the NSW Minerals Council,
to further investigate the ambient
air quality impacts from coal
trains to proactively respond to
community concerns
•
•
Collaborating with the rail industry and
relevant state regulators to implement
noise management strategies across
our network. This includes the Trial Rail
Noise Abatement Program (RailNAP) in
the Hunter Valley, noise mitigation in
the Adelaide Hills and monitoring and
reporting through our licence
•
•
Working with bird breeders to
successfully relocate ospreys during
bridge maintenance to Urunga railway
bridge near Coffs Harbour, NSW.
ENVIRONMENT
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