Strengthening our Network Control Centres

ARTC continues to support and invest in our Network Control Centres.

Our three NCCs in Mile End (SA), Junee (NSW) and Broadmeadow (NSW) employ more than 250 people who are responsible for managing the coordination and movement of rail traffic across our national network.

“The ARTC Operations team continues to focus on developing the capability and professionalism of our people as a key element in delivering a safe, efficient and effective network to meet the needs of our customers,” said Allan Jones, ARTC’s General Manager Operations Services.

“Our function continues to transform through the delivery of our ongoing strategy, including a network controller recruitment and training program, the implementation of new teams-based rosters, dedicated Network Control development days and a continued focus on improvements to our systems and processes.

“We continue to promote greater alignment and collaboration between our Network Control team, including ‘one team’ leadership forums to leverage the incredible depth of knowledge and expertise that we possess across our operational team in the Hunter Valley and Interstate.”

A new training course has also just been introduced to help mentors within all three centres better support trainee network controllers.

“Following a recent review of the training process for new network controllers – including feedback from both trainees and mentors – a need was identified to strengthen systems and processes,” said Melissa Bristow, a Broadmeadow-based network controller who helped lead development of the course.

“It was determined that a bespoke mentoring course specific to Network Control was needed, so a comprehensive range of relevant teaching and learning materials have since been developed.”

Network controllers at ARTC.


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